To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Personalised Items free gifts and promotional items are not returnable!

Are there any charges for return?

  • Yes, returns are payable by the customer except in cases where an item is faulty, if your item is faulty please provide pictures of this.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping, the cost is £4, this will be deducted from your refund should you choose our returns method,
  • We use Collect plus for returns, simply download the barcode that is sent to you via email after your return is approved and take it to any collect plus drop off.
  • If you do choose to return via another method we recomend sending via a trackable service such as Royal Mail Tracked, as we cannot be held responsible for returns that go missing when using an alternative courrier. Please contact us if you wish to return via your own method for the address.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.